Minimum Order Quantity, Delivery Time, and Payment Methods?
The minimum order quantity varies by product type. The standard delivery time is 15-20 days. TT payment is supported for initial orders; other methods are negotiable.
How to Get an Accurate Quotation?
For standard products, provide the order quantity. For non-standard products, provide drawings, specific requirements, and quality positioning for a quick and accurate quotation.
How to Ensure Product Quality?
We provide real-time updates on production progress through images/videos, support third-party inspection before shipment, and offer a 3-year warranty with 24-hour after-sales response.
What If the Goods Are Not Received?
With 20 years of foreign trade experience, we have never encountered such issues. We guarantee safe and timely delivery for every shipment.
Are You a Factory? Where Is the Factory Located?
We are a self-owned factory located in Wuxi, Jiangsu Province, also providing trade services. Site visits are welcome.
Do You Support Customization or OEM/ODM Cooperation?
Yes. We support full customization (size, color, function, etc.) and OEM/ODM brand collaboration.
Is the Packaging Safe? What Is Your Supply Capacity?
We use internationally compliant packaging (customizable) and have a monthly supply capacity of 1,000 tons to meet bulk order demands.
How to Order Samples? Are Sample Costs Refundable?
Paid samples are available. Partial or full sample costs can be refunded after bulk orders are placed.
Is there a minimum order quantity (MOQ) requirement?
We do not have a strict minimum order quantity (MOQ) requirement. The specific quantity is determined through negotiation based on the product type and process complexity, and we are flexible in supporting small batch trial orders.
What is the delivery time for regular orders?
For standard orders, the delivery time is 15-20 days, depending on the specific product and its requirements.
How are after-sales issues handled?
Our after-sales team responds within 24 hours and provides technical guidance or replenishment solutions. If the issue is related to quality, we offer repair or replacement within the 3-year warranty period.
How do you ensure the product quality meets the requirements?
The entire production process is transparent and traceable (video/picture reporting). We support third-party inspections or on-site factory visits. Before shipment, products undergo strict testing on dimensions, strength, and other criteria.